Terms & Conditions

Payment

• We accept payment by MasterCard, Visa credit cards, as well as Maestro, Switch, Solo, and Visa Electron debit cards.
• Payment by cheque and purchase order can be accepted by prior consent.
• If payment is made by credit or debit card, your payment card will be debited as soon as the 'Make Payment' button is pressed in the secure checkout.

Delivery Times and Methods

We offer free delivery throughout the U.K on all orders. We do not accept orders from outside of the UK.

We make every effort to despatch all orders within 24 hours of receipt of order. Most orders will be despatched on the same day for orders received before 2pm.

Our orders are delivered First Class using Royal Mail's Signed For service or by courier. Our courier delivers next working day by 5.30pm (Monday to Friday). We may choose to deliver an order by courier, this is usually when the order contains bulkier items such as toner. All orders must be signed for.

Please note First Class is not a guaranteed next day delivery service, while most First Class orders are delivered within 24 - 48 hours of despatch, please allow up to 5 working days for delivery of your order before contacting us.

Note: A high proportion of missing parcels are held by a local Royal Mail sorting office or by a neighbour or colleague. Both Royal Mail and our courier should leave a card indicating this, however there are times when these are misplaced or not left, so if possible please check first. As is customary, compensation is limited to the value of goods lost, a replacement will be offered or refund as appropriate. If you do not notify us within 21 days of ordering that your goods have not been received, we cannot offer a refund or replacement. Your statutory rights are not affected.

In the event a product is unexpectedly out of stock or delivery is delayed, we will email or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish.

We take no responsibility for the non-receipt or loss of items when delivered with special instructions at the time of ordering, eg: "if not in leave next door". Any deliveries that have not been received and include such instructions will not be subject to refund or replacement.

Please ensure you enter a complete shipping address, i.e The address must include the street name & property number/name or unit number, town and / or city and FULL postcode - Any deliveries that have not been received and do not contain a complete address will not be subject to refund or replacement.

Guarantee

Our 30 day guarantee, in addition to your statutory rights, ensures that if within 30 days you are unhappy with your purchase and provided the product is returned in its original packaging, unopened, in a resalable condition, together with your receipt, we will arrange an immediate replacement or refund less postage costs. These terms and conditions do not affect your statutory rights

Cancellation

Under the requirements of the Consumer Protection (Distance Selling) Regulations 2000, you are entitled to cancel your order up to seven working days from the day after you receive your goods, for any reason. We extend this under our guarantee by providing a fourteen working day any reason return period from the day after you receive your goods. To cancel an order or return a product, please contact us. Note: We cannot accept returns without prior confirmation. Please contact us and we will provide you with an RMA returns number and instructions for return.

Returns

In the unlikely event your goods have been damaged in transit, you discover a fault or the items you have been sent are different from the items you ordered, please retain all documentation and packaging and contact us as soon as possible after receipt. Arrangements will be agreed for return and a refund made or replacement items will be despatched. Note:We will not accept goods returned without prior arrangement, please contact us first to arrange return of items.

Security of Card Payments

All transactions on our site are encrypted using SSL security as verified by our Thawte security certificate. We do not store or hold any card details, card transactions are securely processed by our Merchant Bank payment provider HSBC.

Order Acceptance

The confirmation e-mail sent on acceptance of an order is acknowledgement of receipt of the order only, and is not necessarily a confirmation of availability of the product or order acceptance.

Order acceptance and the completion of the contract between us will take place on the despatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in cancellation in our terms and conditions. 

We may be unable to accept an order as a result of one of the following:

• Inability to obtain authorization for your payment.
• The product you ordered being unavailable from stock.
• The identification of a pricing or product description error.

We reserve the right to not communicate regarding a transaction for which authorization was not obtained or if fraudulent activity is suspected or identified.

Privacy Policy

We only use the information you provide to process you order and contact you with special offers if you have given permission. All information you provide is used lawfully in accordance with the Data Protection Act 1988.

Your information will not be shared with any other companies. We will not email you apart from to process you order unless you have given consent to this. If you have given consent, this can be withdrawn at any time.

We do not store or hold any credit / debit card details. All transactions are encrypted and processed through our merchant bank payment provider HSBC.

If you have any other questions/comments about privacy or security, please contact us.

Cookies

Our web site uses cookies to keep track of the items you choose to buy. The term "cookies" is used to describe a very simple technology in which our web site asks your web browser to remember the items you want to buy (your shopping basket contents) until you reach the checkout. Our cookies are temporary and will expire once you close your web browser. If you would prefer not to use cookies you can disable them from within your web browser. The shopping basket system will continue to work on most platforms but if you encounter problems, (e.g. items not appearing in your shopping basket) you will have to re-enable cookies within your browser if you wish to continue shopping.

Other conditions of use

Data Protection: We will use your details for fraud prevention purposes. We will check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this.

Copyright: UK copyright laws protect all content on this site. No part of the site may be copied, reproduced, distributed, redistributed, modified displayed or performed without prior written consent from InkCart Xpress.

The website and information therein is provided on an "as is" basis. InkCart Xpress makes no express or implied warranties of any kind relating to the provision of information or service on or by this site. InkCart Xpress will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information contained within it.

We reserve the right to make changes to this site, disclaimers, and terms and conditions at any time

These terms and conditions do not affect your statutory rights.

© InkCart Xpress | Lorton St | Cockermouth | Cumbria | CA13 9RH | Tel: 0845 257 7023 | Email:

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